Job Title: Patient Care Coordinator (Part-Time)
Schedule: 25-30 hours per week
Compensation: $19-23 per hour
Location: Year One Wellness, Pediatric Physical & Occupational Therapy Austin Clinic

Start Date: April 15, 2026

Position Overview

We are a growing pediatric physical and occupational therapy group who provides treatment for infants and parents in the postnatal period. We are seeking a compassionate, organized, and professional Patient Care Coordinator to join our team. This role is essential to ensuring a positive and seamless experience for our patients and families.

The Patient Care Coordinator serves as the primary point of contact for families, supports therapists with scheduling and administrative needs, and helps maintain an efficient, welcoming clinic environment.

This is an in-clinic, part-time position (25-30 hours per week) at $19-$23 per hour, with an opportunity to grow into a full-time role. 

Key Responsibilities

Patient & Family Support

  • Greet and check in patients and families with warmth and professionalism

  • Answer phone calls and respond to emails in a timely manner

  • Schedule, reschedule, and confirm therapy appointments

  • Provide clear communication regarding appointments, policies, and procedures

  • Maintain patient confidentiality and HIPAA compliance

  • Schedule optimization and productivity management

Administrative & Office Coordination

  • Manage daily appointment schedules for physical and occupational therapists

  • Collect and process payments

  • Maintain accurate patient records in the electronic medical record (EMR) system

  • Assist with intake paperwork and onboarding new families

  • Coordinate communication between therapists and families

Operational Support

  • Monitor clinic flow, tidiness, and help ensure sessions run on time

  • Support therapists with administrative needs

  • Maintain an organized front desk and reception area

  • Assist with light office management tasks (supply tracking, document organization, etc.)

Qualifications & Skills

We are seeking candidates who demonstrate:

  • Strong interpersonal and customer service skills

  • Excellent organizational and time management abilities

  • Professional demeanor and appearance

  • Clear and confident communication skills (written and verbal)

  • Ability to multitask in a fast-paced clinical environment

  • High attention to detail and accuracy

  • Basic proficiency with computers and scheduling systems

  • Experience using AI, meta/social media platforms, canva (preferred but not required)

  • Experience in an administrative healthcare or pediatric setting (preferred but not required)

Expectations

  • Provide a welcoming and supportive experience for children and families

  • Maintain strict patient confidentiality and professionalism

  • Arrive on time and maintain consistent attendance

  • Work collaboratively with therapists and administrative staff

  • Take initiative and proactively solve problems

  • Represent the clinic’s values with positivity and integrity

What We Offer

  • Consistent part-time schedule (25-30 hours per week)

  • Supportive and collaborative team environment

  • Opportunity to make a meaningful impact in the birth community

  • Competitive hourly pay at $19-23 per hour

If you are organized, compassionate, and enjoy working with children and families, we would love to hear from you. Please submit your resume and a brief cover letter describing why you would be a great fit for our pediatric therapy team.